Mahindra has announced the expansion of its after-sales service in the Delhi and NCR region. The strategy focuses on improving customer service experience through advanced training facilities and mobile service solutions, along with a wider service reach.
The company is also establishing the Mahindra Institute of Learning Excellence, which is a 26,000 square foot state-of-the-art facility. This centre will be dedicated to upskilling the service teams to handle the brand’s lineup of SUVs and eSUVs. The facility provides comprehensive training on sales operations, mechanical service and bodyshop operations.
For owners of Mahindra’s electric SUVs, the company has introduced the Electric Vehicle Assistance Network (eVan), which is a dedicated mobile unit for providing doorstep maintenance and small repairs, specifically for the electric SUVs. Services provided by eVan include periodic maintenance, on-site washing and small repairs and on-board equipment like wheel balancers, hydraulic scissor lifts and battery packs with chargers. Mahindra is also planning to scale this mobile service model in other cities in the near future.
Mahindra is also expanding its physical presence in the Delhi and NCR region, adding five new service touchpoints. This expansion adds an equivalent of 70 work bays to the service network in the region, with the aim to reduce the turnaround time and improve the quality of service.
